TERMS AND CONDITIONS
Updated as of August 8, 2023
Globetrotter Excursions is a Mexican company legally constituted as a Travel Agency, marketing tourism products and services provided by various domestic and foreign suppliers.
LIMITED LIABILITY
Our responsibility is limited to contracting between the buyer and the service providers that are purchased by our customers, in a timely manner, in the quantity, quality and contracted price, requested, specified and paid by the buyer, and previously accepted by Globetrotter Excursions according to the conditions of sale set out in this document. Any other condition agreed between buyer and seller, which contravenes one or more of these conditions, must be clearly described in writing and signed by authorized personnel of both parties indicating the details of this, to ensure its validity. Verbally agreed conditions are not recognized.
Globetrotter Excursions is not liable for any claims arising from loss, illness, damage, delay, non-use of services and inconvenience due to:
- Fault, negligence or omission on the part of service providers
- Illness, theft, strikes, baggage breakage, quarantine, government restrictions, weather conditions or other causes beyond our control.
- Lack, negligence or omission on the part of the passenger in relation to the required travel documentation.
- Delay of passengers in presenting themselves at the required times at airports for departures or returns, for whatever reason.
- Delay of flights or cancellation of services of any type of transportation by the provider.
- Property damage, loss of property or theft.
- Bodily injuries and accidents, whatever their cause.
- Damaged or lost passports.
- Visas disapproved by the country's authorities for both entry and exit.
- Non-compliance by the passenger with the laws of the country to which he/she is going, as well as violations of the established sanitary and customs provisions.
- It is the responsibility of foreign passengers to process the immigration documentation required to re-enter Mexico after their trip.
VALID PASSPORT
To travel outside the national territory, each passenger, without exception, must have a valid passport, valid for at least six months after the date of return to Mexico. Obtaining and keeping the passport is the sole responsibility of the passenger.
FIRM RESERVATION
To make a firm reservation, a down payment of the minimum amount indicated by our Reservations Department is required, and full payment must be made by the buyer at least 20 working days prior to the departure date from Mexico.
PASSENGER NAMES
In order to make reservations, we require the first last name and full name of each passenger to be provided to us, precisely as they appear in the passenger's passport.
IMPORTANT NOTE!
Airlines do not allow boarding the flight with altered tickets, or with passport information different from the information they have in their reservation record and in the passenger's passport (even if it is a single letter and a single digit). It should be noted that the correction or change of a single letter and a single digit must be made prior to the preparation of travel documents, applying the payment of the charge for each correction. Corrections can only be made by authorized personnel of our agency.
In case the reservation requested by the buyer is made with the last name and/or first name different from the one appearing in the passenger's passport, the charges generated to make the correction in the reservation will have to be paid by whoever has given the inaccurate data.
To avoid this error, it is suggested that a legible photocopy of each passenger's valid passport be sent to us together with the reservation request. If the delivery of the photocopy is subsequent to the reservation request, the buyer will be informed of the deadline to do so and it will be his/her responsibility to deliver it in a timely manner and that the information provided when requesting the reservation is precisely the same as that shown in the passport.
RESERVATION DATA CHANGES
Before the air ticket is issued, any correction or change of date or name in the air and/or ground space reservation will result in a charge for each change.
IMPORTANT CLARIFICATION
NO CHANGES CAN BE MADE after the air and ground services have been confirmed and/or the airline ticket has been issued. Land and air services are NON REFUNDABLE, NON REVISABLE and NON ENDOSABLE, for this reason in case of requesting changes after the services have been confirmed and/or the airline ticket has been issued, you will have to pay again the full amount of the services and products requested, understanding that there is no refund of the payment received on account of the packages or airline tickets, applying all the amount received to cancellation expenses.
AVAILABILITY
Airline tickets and other package services are subject to availability of the airline and/or other service providers.
Air space is reserved only when full payment has been made, or if applicable, the advance payment specified by our Reservations Department staff, and the air space is reserved in ECONOMIC class (limited space) of the regular flight and therefore are NON-REFUNDABLE, NON-REVERSIBLE and NON-REFUNDABLE. Air tickets are valid only for the passenger whose name appears on the airline ticket and on the date indicated therein. This condition is strictly enforced.
REFUND OF AIRLINE TICKETS:
The negotiated rates applied by Globetrotter Excursions in putting together its tour packages are NON REFUNDABLE, NON CANCELLABLE AND NON REUSABLE.
PROGRAM REIMBURSEMENT:
GUARANTEE DEPOSITS: Deposits to guarantee a program are NON-REFUNDABLE.
AIR PORTIONS: The air portions of the programs are NON REFUNDABLE, NON ENDOSABLE, NON CANCELLABLE AND NON REUSABLE once your air reservation is issued.
CANCELLATION: The cancellation of a purchased service must be made in writing to our Sales Management at the following e-mail address help@globetrotterexcursions.com .
TERRESTRIAL PORTIONS: Once the total amount of the program has been paid, the following conditions will apply:
- Cancellation 30 days prior to departure: 25% of the land portion cost
- Cancellation 21 days prior to departure: 50% of the land portion cost
- Cancellation 10 days prior to departure: 75% of the cost of the land portion of the trip.
- Cancellation less than 10 days prior to departure: NON REFUNDABLE.
MINIMUM PACKAGE TOUR OFFER
Packages include airfare and a minimum of three nights lodging, and other services may be added as required by the client. No services or tourist products are provided separately. In some cases, with the previous approval of our Sales Management, complete packages of land services may be contracted without including the air ticket.
PRICE VALIDITY
Rates are subject to change without prior notice before full payment, including taxes.
PRICES IN U.S.D.
Our rates are per person and are expressed in U.S. dollars, as these are products and services provided abroad, in case of paying with local currency (MXN), please contact the sales consultant and ask for the exchange rate.
ITEMS INCLUDED
Rates include exclusively the supply of products and services specified in the corresponding offer. They do not include supplies not specified.
PAYMENT METHODS
As indicated in the pre-booking quotation.
PAYMENT OF TAXES
The taxes included in the price of our offers correspond only to air services from Mexico.
PAYMENT OF TAXES AND CHARGES ABROAD
Payment of various foreign charges (such as airport taxes, mandatory tipping fees, etc.) are understood not to be included in the package price.
MEXICAN CURRENCY PAYMENTS
For payments in Mexican currency, please ask us for the $USD/Mexican peso exchange rate applicable on the date of payment. The exchange rate indicated by others will not be applied.
DOCUMENT DELIVERY
All travel documents will be delivered upon coordination, on business days and hours.
DELIVERY AT HOME, AT THE F.D. AIRPORT or VIA EMAIL
At the buyer's request and upon receipt of full payment for the purchase and payment of the courier service, documents will be sent to the buyer's home or to the Mexico City airport, or via e-mail as agreed with our Reservations Department.
CANCELLATION FOR LACK OF TIMELY PAYMENT
In case of non-compliance by the buyer in the minimum term for the payment of the balance, it will be understood that the reservation has been cancelled by the buyer and Globetrotter Excursions may dispose of the spaces and services corresponding to such reservation, without the need to give notice to the buyer of this decision.
CLARIFICATION: In the event of cancellation for the reason stated herein, the same policy shall apply as in the case of cancellation by the client after the requested services have been confirmed.
CANCELLATION AFTER SERVICES HAVE BEEN CONFIRMED
Once the services of the requested reservation have been confirmed to the buyer, in case of cancellation by the buyer, without causes attributable to us or to the service providers, all the amount received on account of the reservation will be applied to the cancellation charges and consequently there will be no refund of any amount, in any form (cash or kind), whatever the cause of the cancellation may be.
PASSENGER NO-SHOW
In the event that the passenger(s) miss(s) the flight due to NOT SHOWING UP at the appointed time to check-in for any reason not attributable to the airline, no refund of any kind will be made to the purchaser of the total amount received on account of the reservation (neither in cash nor in kind) being the full responsibility of the same ALL expenses incurred for this reason.
DISCLAIMER: Passenger(s) with international flights must be present at the airline counter 3 hours before the scheduled departure time of the Flight, the Check IN counter of the airline closes its attention 1 hour before the departure of the Flight. Passengers who do not show up at the scheduled boarding time will lose the right to board the flight without any cause attributable to the airline.
ACCOMMODATION SERVICES
Check-in time to the hotels varies and may depend on the occupancy level of the facility upon arrival, being generally at 15:00 hours. Rooms must be checked out before 12:00 noon. If the passenger arrives at a hotel before the check-in time indicated above and his/her room is not yet ready, he/she may store his/her luggage at the hotel reception desk.
The quality standards and category of the services of the contracted hotels may differ from those that normally apply in Mexico. Most hotels have rooms with private bathrooms, two single beds and the rest of the furniture according to the hotel's category.
NON-COMPLIANCE WITH APPOINTMENTS FOR TRANSFERS AND TOURS
In the event that the passenger is not at the time of the appointment at the place specified to board the transfers or tours contracted, no refund applies, being the total responsibility of the passenger the expenses incurred for this reason. CONFIRMED SERVICES ARE "NON-REFUNDABLE".
NONCOMPLIANCE WITH CONTRACTED SERVICES
In the event that the passenger does not receive any service previously contracted and paid with us, for reasons not attributable to the customer, he/she must submit his/her request for reimbursement in writing within three business days after the date of return to Mexico, attaching documents (e.g.: testimonies of the lack of services, proof of payment,) to support his/her complaint. Our operations department will review and verify your complaint, and if appropriate, the customer will be reimbursed the amount paid for this reason, only to those who have been billed. We do not accept any additional liability beyond what is stated in this document.
BILLING
The buyer will provide in writing, when making the reservation request, the complete data to prepare the corresponding invoice, such as: Federal Taxpayers Registry (RFC); Name or Denomination or Company Name of the individual or legal entity; Tax Address; and e-mail. In case the buyer omits one or more of the data specified above, the original invoice will not be delivered.
Invoices may only be prepared once the totality of the service or package contracted has been settled, under the modality of payment on behalf of a third party, since the services of Globetrotter Excursions are those of intermediary in the marketing of tourism products and services, which in turn are supplied by various domestic and foreign suppliers.
Important Note: Once the invoice has been prepared, no changes can be made to it.
CRUISES
Please be aware that each cruise line (the "Cruise Line") has its own service and fare regulations for the provision of cruise travel (the "Cruise(s)"):
CRUISE BOOKING: If you book a Cruise, Globetrotter Excursions will send you an email confirming the Purchase Request and will inform you of a confirmation number at the Cruise Company. Remember that the documents sent by Globetrotter Excursions at the time of confirming the Purchase Request are not valid for boarding and you must present a Boucher that, depending on the Cruise Company chosen, will be sent to you by Globetrotter Excursions at least 48 hours before the departure date of the cruise or that you can obtain yourself by checking in through the link sent to you by Globetrotter Excursions or on the website of the Cruise Company. Check-in must be done with an advance notice that will be indicated in each case but must be at least 4 days prior to boarding. Globetrotter Excursions will also send you an email with "Useful Information" from the Cruise Line. It is important that you read and understand this information to avoid any inconvenience before or during your cruise.
INFORMATION AND FARES: Information on fares and service features is provided by the Cruise Lines through their computer systems. The fare includes accommodation on the ship in the chosen category, sea transportation, all meals, some non-alcoholic beverages (depending on the ship) and most entertainment. Unless otherwise stated, it does not include beverages, cafeteria, any medical expenses, any services or products provided by independent contractors, boutique shopping, laundry, photo development services and photographs taken by the onboard photographer, hairdresser, massage, spa services, telephone, telegram, fax and Internet services, gratuities, shore excursions and any other personal expenses.
CRUISE RESCHEDULING, DELAYS AND/OR CANCELLATIONS (ITINERARY CHANGES): For reasons beyond Globetrotter Excursions' control, the Cruise Company may modify certain conditions of the Cruises such as schedules, dates, itineraries; they may be delayed and/or rescheduled and/or cancelled. Globetrotter Excursions has no interference or intervention in relation to the modifications that the Cruises could undergo before or during the voyage and will not be responsible for the situations described. The Cruise commander, at his sole discretion, may modify the itinerary, change and/or eliminate stopovers for technical, meteorological or adverse tidal reasons when he deems it necessary or appropriate, for the safety of passengers or the Cruise or that there may be the least risk to one and/or the other, without the passengers being able to claim any compensation whatsoever.
PRESENTATION AT THE PORT: You must be present at the dispatch offices of the carrier at the port of departure on the scheduled day and at the indicated time with the Boucher and the Travel Documentation. It is advisable to be present at least 2 hours in advance. Please note that the times shown on your Boucher are expressed in local time in the country of stopover and/or destination. Remember that if you do not show up for boarding or arrive late for boarding (No Show), you will not be entitled to a full or partial refund of the amount paid.
CANCELLATION OR CHANGE REQUEST: The possibility of making changes and/or cancellations and, if applicable, the penalties applicable to each circumstance are subject to the policies of the Cruise Company that are informed on the Platform or by the agent Globetrotter Excursions does not set or charge penalties for changes and/or cancellations. Any exception to these conditions must be authorized by the Accommodation.
UNACCOMPANIED MINORS: Cruise lines do not allow embarkation or accommodation in a cabin to minors under 18 years of age without the company of their parents or legal guardian (on Caribbean cruises the prohibition applies up to 21 years of age), as well as infants under 6 months of age at the time of embarkation. This minimum age limit is raised to 12 months in case of transatlantic cruises or cruises with a duration of 15 days or more. We suggest that you carefully review the Cruise Line's terms and conditions regarding minors as requirements may vary from company to company and itinerary to itinerary. The Cruise Line may refuse to provide refunds and/or any other type of compensation to those who are affected by the denial of boarding to a minor who does not meet the age requirements or to any of his/her companions. The age of the Passenger on the date of departure determines the Passenger's status for the entire Cruise vacation.
LUGGAGE: Cruise companies have different baggage allowance policies. Please inquire before you travel. At all times, passengers' luggage and belongings are transported, stored and handled under the absolute responsibility of the owner. Any objects considered valuable such as jewelry, medicines, electronic equipment, delicate items, as well as Travel Documents must be carried by passengers in their hand luggage for both embarkation and disembarkation. Globetrotter Excursions is not responsible for theft and/or theft and/or loss of luggage and other personal effects of passengers. In case of loss or damage of luggage, you should contact the customer service offices of the cruise ship you are traveling on and make the corresponding claim. We advise you to take out travel insurance to cover part of these risks.
HEALTH AND FITNESS FOR TRAVEL - PREGNANT: You warrant that you are fit to travel and that your conduct or condition will not impair the safety or comfort of the Cruise and/or other Passengers. If deemed necessary, the Cruise Lines may require any Passenger to present a medical certificate of fitness to travel on the Cruise. Pregnant women are advised to consult a doctor before traveling at any stage of their pregnancy, however, please check the conditions established by the Cruise Line for pregnant women as they generally do not accept passengers who are more than 6 months pregnant on the scheduled date of embarkation. For those passengers with mobile, visual or hearing disabilities and/or requiring special diets, they may be requested to the sales executive. Please note that you must have verifiable medical documentation in order to make such requests.
GUARANTEED CABINS: Guaranteed cabins are a great way to travel while saving money. The guaranteed fare is given in double base cabins and do not have a defined location. Although your reservation will be confirmed, you will only have confirmation of the floor and cabin number at the time of boarding, and no right to change. Please read carefully the conditions established for this type of service.
TIPPING: Each Cruise Line has its own gratuity policy, but, in general, tips are mandatory and, except for special promotions, are not included in the fare paid. Some companies offer prepaid gratuities, others include them in the boarding card and others charge them at the end of the Cruise. The amount of the gratuity will depend on several aspects such as the Cruise Line, the type of cabin and the age of the passengers. It is important to note that the gratuity is per person (per day or night, as established by the Cruise Line) and not per room. Also, depending on the company, children over a certain age must also pay a gratuity. Please inquire about the Cruise Line's gratuity policy.
REGULATION OF MARITIME CARRIAGE: The liability of the maritime carrier is regulated by the International Convention relating to the Carriage of Passengers adopted in Athens on December 13, 1974 and its protocol of 1976, (the "Athens Convention"). The Athens Convention can be downloaded from the website www.imo.org.
Any claim, demand or complaint regarding the provision of the Service shall be addressed to the Cruise Line.
CONFIDENTIALITY NOTICE
Based on articles 15 and 16 of the Federal Law of Protection of Personal Data in Possession of Individuals we inform you that Globetrotter Excursions, is responsible for collecting your personal data, the use given to them and their protection. It is important to inform you that you have the right to access, rectification and cancellation of your personal data, to oppose the processing of these or to revoke consent for this purpose has given us.
To do so, it is necessary to send the request in accordance with the terms of the Law to the following e-mail address help@globetrotterexcursions.com ,
Contact
Address: Av. Insurgentes Sur 730, Piso 1, Colonia Del Valle Centro, Benito Juárez, C.P. 03100, Mexico City.
E-mail: help@globetrotterexcursions.com
