Refund and return policy

1. Cancellation and Refund

1.1 Cancellation Policy

Globetrotter Excursions understands that unforeseen situations may arise that require the cancellation of a reservation. The following are the cancellation policies that apply:

AIRSPACES

Air space is reserved only when full payment has been made, or if applicable, the advance payment specified by our Reservations Department staff, and the air space is reserved in ECONOMIC class (limited space) of the regular flight and therefore are NON-REFUNDABLE, NON-REVERSIBLE and NON-REFUNDABLE. Air tickets are valid only for the passenger whose name appears on the airline ticket and on the date indicated therein. This condition is strictly enforced.

REFUND OF AIRLINE TICKETS:

The negotiated rates applied by Globetrotter Excursions in putting together its tour packages are NON REFUNDABLE, NON CANCELLABLE AND NON REUSABLE.

PROGRAM REIMBURSEMENT:

GUARANTEE DEPOSITS: Deposits to guarantee a program are NON-REFUNDABLE.

AIR PORTIONS: The air portions of the programs are NON REFUNDABLE, NON ENDOSABLE, NON CANCELLABLE AND NON REUSABLE once your air reservation is issued.

CANCELACION: La cancelación de un servicio adquirido debe realizarse en forma escrita dirigida a nuestra Gerencia de Ventas al correo info@globetrotterexcursions.com .

TERRESTRIAL PORTIONS: Once the total amount of the program has been paid, the following conditions will apply:

Cancellation 30 days prior to departure: 25% of the land portion cost

Cancellation 21 days prior to departure: 50% of the land portion cost

Cancellation 10 days prior to departure: 75% of the cost of the land portion of the trip.

Cancellation less than 10 days prior to departure: NON REFUNDABLE.

MINIMUM PACKAGE TOUR OFFER

Packages include airfare and a minimum of three nights lodging, and other services may be added as required by the client. No services or tourist products are provided separately. In some cases, with the previous approval of our Sales Management, complete packages of land services may be contracted without including the air ticket.

To request a cancellation and refund, the customer must contact our customer service team through the designated channels, such as telephone or email. The customer must provide the reservation information and the reason for the cancellation.

Modifications and Changes

2.1 Changes in Reserves

Customers wishing to make changes to their reservations, such as changing travel dates or modifying contracted services, should contact our customer service team. Changes are subject to availability and may be subject to additional charges. Changes made 30 days prior to the travel start date will not be subject to additional charges.

3. Contact and Customer Service

For all inquiries regarding cancellations, refunds, exchanges and other issues related to our policies, customers can contact our customer service team:

Address: Av. Insurgentes Sur 730, Piso 1, Colonia Del Valle Centro, Benito Juárez, C.P. 03100, Mexico City.

E-mail: help@globetrotterexcursions.com